We offer 60-day returns for most items, 30 days for accessories. Returns must be unused, in original packaging, with all documentation. Return shipping is complimentary for defective items; customer-initiated returns may involve shipping costs. Detailed return instructions are included with every order.

Yes. We ship internationally with competitive rates. Customs, duties, and taxes are calculated at checkout for transparency. Shipping times vary by destination but typically range from 7-21 business days. International orders include tracking and insurance.

Tracking information is provided immediately upon shipment via email. You can monitor delivery status in real-time through your account dashboard. Tracking includes estimated delivery dates and real-time location updates for most carriers.

Yes. We offer premium gift wrapping in several elegant designs. Gift messaging is available for personalized notes. Some items qualify for special presentation packaging. Options are available at checkout.

Yes. Discounts are available for orders of 5+ items (5% discount), 10+ items (10% discount), and custom arrangements for larger quantities. Contact our sales team for business or institutional purchase inquiries.

We're available via email (support@goodsello.com), live chat (website), and phone support Monday-Friday 9am-5pm. Response times are typically within 4 hours for all contact methods.